Returns at ornatewedding.com
At ornatewedding.com, we understand that planning a wedding involves countless decisions, and sometimes, a specific item might not be the perfect fit for your vision. We want you to feel completely confident in your purchase, which is why we have established a straightforward and customer-centric return policy. Whether it is a matter of sizing, style, or a simple change of heart, our goal is to make the return process as seamless and stress-free as possible.
We believe that your experience with us should be defined by the beauty of our products and the quality of our service, not by the anxiety of a complicated return process. Below, you will find everything you need to know about returning items to ensure your complete satisfaction.
Our Philosophy: Stress-Free Shopping
We know that buying wedding attire and accessories online can be daunting. You want to ensure that every detail is perfect for your big day. Our policy is designed to give you the peace of mind to order with confidence. If an item does not meet your expectations, we are here to help you resolve the issue quickly.
Eligibility for Returns
To ensure that we can process your return efficiently, please review the following criteria regarding eligible items. We accept returns for a full refund or exchange under the following conditions:
- Timeframe: You must initiate the return request within 30 days of receiving your order. This window provides ample time for you to try on your items and decide if they are right for you.
- Condition of Items: All items being returned must be in their original, brand-new condition. They must be unworn, unwashed, and undamaged.
- Tags and Packaging: Please ensure that all original tags are still attached to the garments. The items should be returned in their original packaging to prevent any damage during transit.
- Proof of Purchase: Please include your order number or a copy of your invoice inside the package so we can identify your purchase immediately.
Non-Returnable Items
While we strive to accommodate all our customers, there are certain items that cannot be returned due to hygiene reasons or the nature of the product. Please note the following exceptions:
- Custom-Made Items: Any dress or accessory that has been tailored or customized specifically to your measurements cannot be returned unless it arrives defective.
- Intimate Apparel: For health and hygiene purposes, we cannot accept returns on lingerie or undergarments once the protective hygiene seal has been removed or if the item has been tried on.
- Final Sale Items: Any product marked as “Clearance” or “Final Sale” at the time of purchase is not eligible for a return or exchange.
- Gift Cards: Digital or physical gift cards are non-returnable.
How to Initiate a Return
We have streamlined our process to make it easy for you to get started. You do not need to navigate a complex system to get your return underway.
- Contact Us: Send us a message through our website’s contact form or via our customer service email. Please include your Order Number and the Reason for Return.
- Receive Instructions: Our support team will review your request and send you a confirmation email with detailed instructions on where to send your package.
- Pack Your Items: Securely pack the eligible items in a shipping box. We recommend using a trackable shipping service, as we cannot be held responsible for packages that are lost in transit.
- Await Processing: Once we receive your package, our quality control team will inspect the items to ensure they meet the return criteria.
Refunds and Exchanges
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Refunds: If your return is approved, we will initiate a refund to your original method of payment. Depending on your bank or credit card issuer, it may take a few business days for the credit to appear on your statement.
- Exchanges: If you need a different size or color, the fastest way to get what you need is to return the original item and place a new order for the replacement. This ensures you receive the new item as quickly as possible.
Damaged or Defective Items
We take great pride in the quality of our inventory. However, if you receive an item that is damaged or defective, please contact us immediately. We kindly ask that you provide photos of the damage so we can rectify the situation swiftly. We will cover the shipping costs for returns necessitated by our error or a defect in the product.
Frequently Asked Questions
Do I have to pay for return shipping?
Unless the item is defective or we sent the wrong item, return shipping costs are the responsibility of the customer. We recommend using a shipping method that provides tracking.
Can I return a dress that was altered?
Generally, we cannot accept returns on items that have been significantly altered, as this affects our ability to resell the item. However, minor adjustments like hemming may be reviewed on a case-by-case basis.
What if I missed the 30-day window?
We strictly adhere to the 30-day window to ensure fair inventory management. If you are outside this window, we may be able to offer store credit at our discretion, but a cash refund would not be possible.
At ornatewedding.com, your happiness is our priority. We hope this policy provides you with the clarity and confidence you need to shop for your special day. If you have any further questions, our dedicated support team is always ready to assist you.